Privacy Policy

Last updated: September 4, 2026

SafeMerge ("we", "our", or "the App") provides order consolidation, shipping optimization, refund assistance, and fulfillment management tools for Shopify merchants.

This Privacy Policy explains how SafeMerge collects, uses, stores, and handles information when a Shopify merchant installs and uses the App.

1. Information We Access

When a merchant installs SafeMerge, the App may access information from the merchant's Shopify store that is necessary to provide its functionality, including:

• Order information, including order identifiers, order status, line items, shipping methods, fulfillment information, and shipping charges.
• Customer information associated with relevant orders, including customer identifiers, email addresses, and shipping addresses.
• Fulfillment and location information necessary to evaluate and process consolidated shipments.
• Store information necessary to identify and operate the merchant's SafeMerge account.

SafeMerge only accesses information required to provide and operate the App.

2. How We Use Information

We use this information to:

• Detect orders that may be eligible for shipment consolidation.
• Evaluate whether orders can be safely consolidated.
• Identify shipping address or shipping method differences.
• Create and manage consolidation groups.
• Calculate estimated shipping savings and refundable shipping amounts.
• Process merchant-requested shipping refunds.
• Facilitate fulfillment of consolidated orders and apply tracking information.
• Apply order tags when enabled by the merchant.
• Provide automation features configured by the merchant.
• Display consolidation history, savings, refund, and fulfillment information.
• Maintain, troubleshoot, secure, and improve the App.

SafeMerge does not sell personal information.

3. Shopify Orders and Financial Records

SafeMerge uses a non-destructive consolidation model. Consolidation groups represent operational shipping groups inside SafeMerge.

SafeMerge does not combine multiple Shopify orders into a new financial order or replace the merchant's original Shopify orders.

Certain actions explicitly initiated or configured by the merchant, such as refunds, fulfillment updates, tracking updates, or order tagging, may modify corresponding information in Shopify as necessary to perform the requested action.

4. Data Storage and Retention

Information required to operate SafeMerge may be stored in the App's database and hosting infrastructure.

Where practical, SafeMerge minimizes the customer information stored by the App and may use hashed or derived identifiers for matching and consolidation-related functionality.

We retain information only for as long as reasonably necessary to provide the App, maintain required records, resolve operational issues, and comply with applicable legal obligations.

5. Sharing of Information

We may use service providers to host and operate SafeMerge. These providers may process information only as necessary to provide infrastructure and related services to SafeMerge.

We do not sell or rent merchant or customer personal information to third parties.

We may disclose information when required by law or when reasonably necessary to protect the security, rights, and integrity of SafeMerge, our merchants, or others.

6. Data Security

We use reasonable technical and organizational safeguards designed to protect information processed by SafeMerge.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Merchant Responsibilities

Shopify merchants using SafeMerge remain responsible for their own privacy practices and for providing any notices or obtaining any permissions required under applicable privacy laws.

SafeMerge processes customer information on behalf of merchants for the purpose of providing the App's services.

8. Data Rights and Deletion

Requests concerning customer personal information should generally be directed to the Shopify merchant with whom the customer has a relationship.

SafeMerge processes applicable privacy and data deletion requests associated with Shopify stores in accordance with Shopify's requirements and applicable law.

Merchants may also contact us regarding access to or deletion of information associated with their use of SafeMerge.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to SafeMerge, legal requirements, or our data practices.

The updated version will be published at this location with a revised "Last updated" date.

10. Contact

For questions about this Privacy Policy or SafeMerge's data practices, contact:

SafeMerge
Email: support.safemerge@gmail.com